Support
Contact us
Need help, found a bug, or have a suggestion? Email gentleflowoverseas@gmail.com and we usually reply within a couple of days. Your device model, iOS version and a screenshot help us find the problem faster.
FAQ
How do I collect a sticker?
Open a scene, tap any grey card, then tap "Collect this sticker". Finish the few quick exercises for that word and the sticker turns full colour in your collection. Collect every sticker in a scene to unlock its assembly animation.
What is free?
Every scene can be browsed, with each word's picture, pronunciation and examples. The first scene of every section can always be collected for free, and one more scene is free each week. You can make one journal page for free. Stickers you have collected are yours to keep.
Do I need an account?
No. Pixo has no accounts; your collection and journals are stored on your device.
How do I restore Pixo Pro?
Sign in with the Apple Account you purchased with, then tap "Restore Purchases" at the top right of the membership screen or in Settings.
How do I manage or cancel my subscription?
iPhone Settings › [your name] › Subscriptions › Pixo, at least 24 hours before the current period ends. Deleting the App does not cancel a subscription. Refunds are handled by Apple at reportaproblem.apple.com.
Will I lose my collection when I switch phones?
iCloud sync is a Pixo Pro feature. With a membership and "iCloud Sync" switched on in Settings, your collection and journals sync through your own iCloud account to other devices signed in to the same Apple ID. Without it, data stays on the device.